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CreateMyCookbook LLC Privacy Notice

1. Introduction and who we are

CreateMyCookbook LLC ("CreateMyCookbook", "we", "our" or "us") are strongly committed to being responsible custodians of the information you provide us and the information we collect in the course of operating our business.

This Privacy Notice explains how CreateMyCookbook, as a data controller, may collect, use, share and protect information that we obtain about you directly or indirectly in accordance with applicable data privacy laws.

Where you use our services, or your personal data is processed in connection with such services, and we control the purpose for which such personal data is processed, CreateMyCookbook will be the data controller of such information.

From time to time, there may be more than one data controller of your information within our group where you have engaged different parts of our broader organisation to provide different or jointly delivered services.

This Privacy Notice does not apply to, and CreateMyCookbook is not responsible for, any third party websites which may be accessible through links from this website (please see section 12 (Online services - Links to third party sites, services and content) below for more information).

2. Scope of Privacy Notice

This Privacy Notice explains and describes:

3. When this Privacy Notice applies

This Privacy Notice applies:

This Privacy Notice additionally applies to our website and online services, including https://createmycookbook.com, https://cookbookbasket.com, and any other website, mobile app or other online service created or hosted by us from time to time on which this Privacy Notice appears (together, our "online services") through which we may collect certain details if, for example, you want to subscribe to any publications or newsletters that we may periodically issue.

Please note that our online services make use of cookies and similar technologies, as described in more detail in section 11 (Cookies Policy) below.

4. How we collect your personal data

"Personal data" is any information that can be used to identify you or that we can link to you.

Where you use our services, we will collect personal data directly from you.

We may also collect personal data from third parties such as your employing organisation, regulatory authorities, recruitment agencies, credit reporting agencies, information or service providers, publicly available records, and the third parties described in section 7 (Disclosure of your information) below.

We collect information that you voluntarily provide to us, including when you communicate with us via email or other channels; when you sign up for or request that we send you newsletters, alerts, or other materials; when you sign up for a webinar or event; and when you respond to our communications or requests for information.

The information you provide may include current and historical personal data including your name, contact details, title, identification, employment, positions held and enquiry/complaint details and information about the organisation with which you are affiliated. We may also collect personal data about your other dealings with us and our clients, including any contact we have with you in person, by telephone, email or online.

We may collect information from other sources, such as social media platforms that share information about how you interact with our social media content, and any information gathered through these channels will be governed by the privacy settings, policies, and/or procedures of the applicable social media platform, which we strongly encourage you to review.

We will handle any unsolicited information in accordance with law, including destroying or de-identifying such information where we are required to do so.

When you use our online services, we may collect the following:

If you apply for a job or work placement with CreateMyCookbook then you may need to provide information about your education, employment, racial background and state of health. As part of your application you will be asked to provide your express consent to our use of this information to assess your application and to allow us to carry out both recruitment analytics and any monitoring activities which may be required of us under applicable law as an employer. We may also carry out screening checks (including reference, background, directorship, financial probity, identity, eligibility to work, vocational suitability and criminal record checks) and consider you for other positions.

We may exchange your personal data with academic institutions, recruiters, screening check providers, health service providers, professional and trade associations, law enforcement agencies, recruitment analytics providers, referees and your current and previous employers. We may also gather additional information about you from publicly available resources such as LinkedIn or other social or professional media platforms and collate this with the information that you provide to us. Without your personal data, we may not be able to progress considering you for positions with us.

5. Legal basis for usage of personal data

Where we intend to use your personal data, we rely on the following legal grounds:

Performance of a contract: We may need to collect and use your personal data to enter into a contract with you or to perform a contract that you have with us. For example, providing a quote, processing your credit, producing your book, shipping your book, and where we respond to your requests and provide you with services in accordance with our terms and conditions or other applicable terms of business agreed with you or with your employing organisation.

Legitimate interests: Where we consider use of your information as being (a) non-detrimental to you, (b) within your reasonable expectations, and (c) necessary for our own, or a third party’s legitimate purpose, we may use your personal data, which may include:

Compliance with a legal obligation: We may be required to process your information due to legal requirements, including employment laws, tax laws and other regulatory provisions applicable to CreateMyCookbook.

Consent: You may be asked to provide your consent in connection with certain services that we offer, for example in respect of any processing of your personal data for our marketing purposes where you or your employing organisation is not a client of CreateMyCookbook, or in respect of certain special categories of personal data such as your health or racial background for which we are legally obliged to gain your consent due to the sensitive nature of such information and the circumstances in which it is gathered or transferred. Where we are reliant upon your consent, you may withdraw this at any time by contacting us in accordance with section 15 (Contact and further information) below, however please note that we will no longer be able to provide you with the products or services that rely on having your consent.

6. How we use your personal data

Depending upon the circumstances in which we gather your personal data, we may use your information to provide you with services and information, or for any of the following purposes:

  • To provide you with CreateMyCookbook’s services (as noted above) that you or your employing organisation request.
  • To respond to your enquiries.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To facilitate our internal business operations, including to fulfil our legal or regulatory requirements.
  • To maintain and develop our relationship with you.
  • For our business purposes, including data analysis, submitting invoices, detecting, preventing, and responding to actual or potential fraud, illegal activities, or intellectual property infringement.
  • To maintain and update our records including our database of contacts.
  • To provide you on an ongoing basis with information and services, including relevant marketing communications related to CreateMyCookbook, and other information or materials, that you request from us or which we feel may interest you where you have indicated that you would like to receive these from us.
  • To evaluate, recruit, and hire personnel.
  • To help us to improve our services, products or online services
  • To measure the popularity and effectiveness of services such as newsletters and seminar invitations, in order to improve what we offer to you and other recipients.
  • To ensure that content from our online services is presented in the most effective and secure manner for you and the device on which you are accessing our services, and to troubleshoot, and improve such online services.
  • To allow you to use or access interactive features or secure areas of our online services, when you choose to do so.
  • For research, planning, service development, security or risk management.
  • As we believe reasonably necessary or appropriate to: comply with our legal obligations; respond to legal process or requests for information issued by government authorities or other third parties; or protect your, our, or others’ rights.
  • We may not be able to do some or all of these things without your personal data.

    If at any time we intend to change the purpose for which we hold your personal data, for example to offer you with a complimentary service that we may provide in the future, we will give you prior information of that new purpose so you are aware of this.

    7. Disclosure of your information

    We may, in providing our services and operating our business, allow access to your personal data to the different entities within CreateMyCookbook’s group for our internal administrative purposes such as billing, promoting our events and services, and providing you or your organisation with services, provided in all instances that such processing is consistent with section 5 (Legal basis for usage of personal data) above and applicable law.

    We may exchange your personal data with third-party service providers contracted to CreateMyCookbook where any of the following apply:

    Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on CreateMyCookbook’s behalf. When such third parties no longer need your personal data to fulfil this service, they will dispose of such details in line with CreateMyCookbook’s procedures unless they are themselves under a legal obligation to retain information (provided that this will be in accordance with applicable data privacy laws). If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

    We also provide anonymous statistical information about users of our websites and related usage information to reputable third parties, including analytics and search engine providers.

    We own the database rights in the information collected via our online services. We do not sell, rent, or otherwise share information that reasonably identifies you or your organisation with unaffiliated entities for their independent use except as expressly described in this Privacy Notice or with your express prior permission.

    We may share information that does not reasonably identify you or your organisation as permitted by applicable law.

    8. International Transfers

    Where you are submitting personal data from within the European Economic Area (“EEA”), such information will be transferred to us as we are outside the EEA.

    This may also happen if one or more of our third party service providers with whom we share personal data in accordance with section 7 (Disclosure of your information) are located, or have their servers located, outside your country or the country from which the data were provided.

    When we transfer your information outside the EEA in this way, we take steps to ensure that your privacy rights continue to be protected.

    9. Retention of your data

    We retain the information we collect for no longer than is reasonably necessary to fulfil the purposes that such data was originally collected in accordance with our internal data retention polices or to comply with our legal and regulatory obligations.

    A maintained copy of our retention policy is available upon request. Should you wish to review our retention policy then please contact us in accordance with section 15 (Contact and further information) below.

    10. Security

    We take steps to hold information securely in electronic or physical form.

    Our information security policy is supported by a variety of processes and procedures, and we store information in access controlled premises or electronic databases requiring logins and passwords. All employees, officers or contractors of CreateMyCookbook and third party providers with access to confidential information are subject to access controls and confidentiality obligations, and we require our third-party data storage providers to comply with appropriate information security industry standards.

    Whilst we continually strive to ensure that our systems and controls are updated to reflect technological changes, the transmission of information via the internet is not completely secure, and as such we cannot guarantee the security of your data transmitted to our online services which is at your own risk.

    If you communicate with us using non-secure web platforms, you assume the risks that such communications between us are intercepted, not received, delayed, corrupted or are received by persons other than the intended recipient.

    Once we have received your information, we will take reasonable steps to use procedures and security features to try to prevent unauthorised access, modification or disclosure.

    You can help us to keep your information secure by ensuring that any user name or password in relation to our online services is kept strictly personal to you and not made available to any other person. You should stop using your username and password and notify us immediately if you suspect that someone else may be using your user details or password.

    11. Cookies Policy

    Our website and services delivered online use cookies and other similar technologies, for example, to distinguish you from other users when you browse our website(s) or use our online services and to allow us to improve our online services.

    Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently to improve the user experience, as well as to provide certain information to the owners of the site.

    We may, for example, collect information about the type of device you use to access our online services, the operating system and version, your IP address, your general geographic location as indicated by your IP address, your browser type, the content you view and features you access on our online services, the web pages you view immediately before and after you access our online services, whether and how you interact with content available on our online services, and the search terms you enter on our online services.

    CreateMyCookbook’s website sets cookies which remain on your computer for differing times. Some expire at the end of each session and some remain for longer so that when you return to our website, you will have a better user experience.

    Which cookies we use

    Detailed below are the cookies we use and why and how long they last.

    Company Cookies Type More Information
    CreateMyCoobook atob-session: expires after 1 year Required Identifier for keeping track of your book creation and order.
    Google Analytics _utma: expires after 2 years,
    _utmb: expires after 30 minutes,
    _utmc: expires at end of the session,
    _utmz: expires after 2 years
    1P_JAR
    Analytics We collect standard internet log information and details of visitor behaviour patterns by using Google Analytics cookies. We do this to compile reports and to help us find out things such as the number of visitors to the various parts of our website, so that this can be improved. This information does not identify visitors or collect any personal details. We do not make any attempt to find out the identities of those visiting our websites. We will not associate any data gathered in this way with any personal data from any source. For more information about Google Analytics cookies please see the link here. To provide website visitors with more choice on how their data is collected by Google Analytics, Google have developed the Google Analytics Opt-out Browser Add-on. The add-on communicates with the Google Analytics JavaScript (ga.js) to indicate that information about the website visit should not be sent to Google Analytics. The Google Analytics Opt-out Browser Add-on does not prevent information from being sent to the website itself or to other web analytics services. For more information about Google Analytics Opt-out Brower Add-on please see the link here.
    Hubspot __hs*,hubspotutk: session to 13 monts Statistics Sends data to the marketing platform Hubspot about the visitor's device and behaviour. Tracks the visitor across devices and marketing channels. For more information go to https://knowledge.hubspot.com/reports/what-cookies-does-hubspot-set-in-a-visitor-s-browser
    Inspectlet __insp*: expires after 1 year Analytics Tracks user input. We use this information to improve user experience and troubleshoot bugs.
    ZenDesk __cf_bm Required We use ZenDesk to provide support. For more information, go to https://www.zendesk.com/company/policies-procedures/cookie-policy/
    Bing Ads _uetsid: expires after 1 day Marketing Collects data on visitor behaviour from multiple websites, in order to present more relevant advertisement - This also allows the website to limit the number of times that they are shown the same advertisement.
    AWS CloudFront AWSELB expires in 11 days
    AWSELBCORS expires in 11 days
    Required Used for server load balancing and optimization.

    Control of cookies

    Web browsers allow you to exercise some control of cookies through the browser settings. Most browsers enable you to block cookies or to block cookies from particular sites. Browsers can also help you to delete cookies when you close your browser. You should note however, that this may mean that any opt-outs or preferences you set on our website will be lost. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org which includes information on how to manage your settings for the major browser providers

    12. Online services - Links to third party sites, services and content

    In addition to our online services, which we control directly, we also use and provide links to websites which are controlled by third parties, which may include:

    If you use or follow a link to any of these third-party websites, please be aware that these websites have their own privacy policies and that we cannot accept any responsibility for their use of information about you.

    Our online services may include integrated content or links to content provided by third parties (such as video materials). This Privacy Notice does not address the privacy, security, or other practices of the third parties that provide such content.

    We engage third parties that support the operation of our online services, such as analytics providers. These third parties may use technologies to track your online activities over time and across different websites and online platforms. Please see section 11 (Cookies Policy) above for more information.

    13. Your Rights

    Under applicable data protection legislation, we have a duty of care to ensure that your personal data is accurate and up to date. Therefore, please contact us to update or correct your information if this changes or if you believe that any information that we have collected about you is inaccurate at privacy@createmycookbook.com.

    Name and email can be changed at Account Management . Data Subject access requests should be placed through our portal.

    Where you have consented to our processing of certain personal data, you can at any time withdraw such consent and/or tell us not to contact you with updates and information regarding our products and services (or part of them) either at the point such information is collected (by leaving the relevant box unticked) or, where you do not wish us to continue to use your information in this way, by following the unsubscribe instructions on any communications sent to you. Please note that where you withdraw your consent we will no longer be able to provide you with the products or services that rely on having your consent. You can also exercise this right at any time by contacting us using the contact details at the end of this Privacy Notice.

    You can request:

    You also have the right to object to, or request the restriction of, our use of your personal data.

    If you would like to exercise any of the rights set out in this section, please contact us using the details set out in section 15 (Contact and further information) below. We may refuse to provide access where we have legitimate reasons for doing so under applicable data privacy laws, and in exceptional circumstances may charge a fee for access if the relevant legislation allows us to do so, in which case we will provide reasons for our decision.

    You may submit a complaint to the Information Commissioners Office, details of which can be found at https://ico.org.uk/global/contact-us .

    If you make a privacy complaint, we will respond to let you know how your complaint will be handled. We may ask you for further details, consult with other parties and keep records regarding your complaint.

    15. Further information

    To find out more about CreateMyCookbook please visit https://createmycookbook.com/about_us.

    CreateMyCookbook at your request, can confirm what information we hold about you and how it is processed. If CreateMyCookbook does hold personal data about you, you can request the following information by contacting us using the details below:

    In order to verify the identity of those who make a request to us, we will accept the following forms of ID when information on your personal data is requested:

    16. Contact

    If you have any questions, concerns or comments about this Privacy Notice, or want to submit a written complaint about how we handle your personal data, please contact us or our EU Representative via any of the following means:

    Our contact details are as follows:
    Contact address: 3423 Piedmont Rd NE, Suite 236, Atlanta, GA, 30305, USA
    Email: privacy@createmycookbook.com,
    Tel: 404 551 5628
    The Privacy Officer for CreateMyCookbook LLC is Eric Stevens
    The contact details of our EU Representative are as follows:
    EU Representative Contact address: 22 Northumberland Rd., Ballsbridge, Dublin 4, Ireland
    EU Representative Web Site: https://requests.juksta.eu/createmycookbook ,
    EU Representative Tel: +353 1 664 1177

    Date of last update: 4 October 2020